From Beginner to PRO

  • About Servicenow -

    It is Cloub Based Online Workflow Management Software. It is used to manage ticketing system, customer workflows, employee management etc. to provide better experience.

  • ServiceNow Training Program (CSA + CAD + CIS-ITSM + ITIL) -

    Learn both Servicenow admin and development modules from basics to advance topics with projects to become a Servicenow developer in short duration.

  • Job Opportunities -

    Servicenow Developer, Servicenow Admin, Servicenow Consultant etc.

  • Pre-requisites -

    None. Any one from IT & non IT can learn.

  • Note -

    Salesforce Developer training available.

  • Workshop & Corporate Training -

    available

Inquire / Book Demo

Syllabus

ServiceNow Training Program (CSA + CAD + CIS-ITSM + ITIL)

Introduction
  • Overview and use cases
  • Environment Setup and Instance access

Architecture & Database
  • Tables, fields, and relationships
  • Schema maps and data structure
  • Extending tables and best practices

User Interface & Experience
  • Forms, lists, filters, and views
  • UI policies and UI actions
  • Personalization and customization

Administration Fundamentals (CSA)
  • Users, roles, and groups
  • Access control (ACLs)
  • System properties and configurations

Data Management
  • Import sets and transform maps
  • Data sources and coalesce
  • Data cleanup strategies

Service Catalog Development
  • Catalog items and record producers
  • Variables and variable sets
  • Catalog UI policies and client scripts

Flow Designer & Automation
  • Creating flows and actions
  • Triggers and conditions
  • Real-time automation scenarios

Scripting Fundamentals
  • JavaScript basics for ServiceNow
  • Client vs Server scripting
  • Debugging scripts

Server-side Development (CAD)
  • Business Rules
  • Script Includes
  • Glide APIs and best practices

Client-side Development
  • Client Scripts
  • UI Actions
  • Form validations

Integrations
  • REST and SOAP basics
  • Outbound and inbound integrations
  • IntegrationHub overview

Notifications & Reporting
  • Email notifications
  • Reports and dashboards
  • Performance analytics basics

Application Development (CAD Prep)
  • Scoped applications
  • Application lifecycle
  • Update sets and deployment

ITSM Fundamentals
  • What is ITSM
  • Key ITSM processes overview
  • Service lifecycle understanding

ITIL Concepts
  • ITIL framework basics
  • ITSM vs ITIL
  • Best practices and real-world alignment

Incident Management
  • Lifecycle of incidents
  • SLAs and prioritization
  • Hands-on implementation

Problem & Change Management
  • Root cause analysis
  • Change lifecycle
  • Risk and impact analysis

Request & Knowledge Management
  • Service requests lifecycle
  • Knowledge base creation
  • Self-service portal usage

CIS-ITSM Advanced Topics
  • Advanced configurations
  • Real-world ITSM scenarios
  • Best practices and optimization

Certification & Project Training
  • CSA, CAD, CIS exam preparation
  • Mock tests and interview questions
  • Real-time project implementation

Duration
  • Option 1 : Regular Training - 2.5 Months • Regular Pace
  • Option 2 : Bootcamp - 12–15 Days • 4–5 hrs/day • Same Syllabus & Practicals • Placement Support Starts on Day 15

Fees
  • Online -
    ₹25000 (3 installments)
    ₹24000 (2 installments)
    ₹23000 (1 time)
  • Classroom -
    ₹XX000 get fees
  • Fees inclusive of GST • Limited seats per batch • Book Your Free Demo Today • International Students, please convert fees in your currency
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Google Reviews

  • Sharique Shaikh

    Good learning platform specially thanks to Apurva Madam.

  • Suhail Khatib

    The faculty is great. Great place to Inroll and gain knowledge. Value for your money. Aadi sir is exceptional in teaching. Very down to earth and amazing person. Keep up the great work sir. I will definitely recommend it to all looking to enhance their tech skills.

  • Amit Patyane

    Good Learning Experience. Best Teacher Mr. Narendra Sir & Supportive staff. Flexible batches are good for job person as like me.

  • Rupesh Kadam

    The best and very intellectual way of teaching. Teaching is very smooth Krishna Sir and are very friendly.

  • Ashwini Aher

    It was a good Learning Experience

  • Dhanshree Joshi

    Mentor was very humble and kind. But the course completion was delayed to complete by month from the committed date.

  • Iqra Shaikh

    Great platform for upskill

  • Pradeep Jadhav

    Good institute
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